Smart Cities: The Challenge of People and Process
SCHEDULE


Tuesday, April 18, 2017
8:00 – 8:45
Registration:
Harrisburg University, 326 Market St., Harrisburg PA
8:45 – 9:00
Opening Remarks:
Eric Darr,
President of Harrisburg University of Science and Technology
SLIDES
9:00 – 9:45

Smart Cities – A Fad or Reality!
KPMG
Stephen Beatty – Head Cities Global Center of Excellence
Alan Mitchell – Executive Director Cities Global Center of Excellence
VIDEO | SLIDES

10:00 – 10:45
San Diego: A Global Smart City
How San Diego earned its smart city designation, and how
the thriving mega-region employs smart-city approaches
through innovation, engagement, and experiential dynamism
Vincent E. Mudd – Past Chairman, San Diego Regional
Economic Development Corporation (EDC)
Managing Partner, Carrier Johnson + CULTURE
VIDEO | SLIDES
11:00 – 11:45
Re-thinking the ‘Smart City’: How to be successful
Accenture Digital
Salomon S. Salinas (Sol) – Managing Director, Mobility – Global Connected Spaces
Global Lead, Connected Campus & Cities
VIDEO | SLIDES
11:45 – 12:30
Lunch


ARGIS Demonstration
VIDEO

12:30 – 1:15
Harnessing the power of smart design to solve healthcare challenges
Johns Hopkins
Youseph Yazdi, PhD, MBA – Johns Hopkins Executive Director
VIDEO
1:30 – 2:15
Computer Aided Planning for Smart Towns and Small Islands
SIDS
Dr. Amjad Umar – Chief Architect and Director of the United Nations Small Islands and Developing States (SIDS) Partnership, Professor and Director of the Information Systems Engineering and Management (ISEM) program
VIDEO | SLIDES
2:30 – 3:15
Geographic Information Systems role within the
IoT (Internet of Things) and the Smart City space

Gannett Fleming – Brian Smith, Vice President Commercial Solutions
Microsoft – Deb Oberly, IoT Solution Specialist, Global Black Belt Team
VIDEO
3:30 – 3:55
Human-Centric Approach of Smart Communities
Verizon

Majid Khan – Managing Director of Verizon Smart Communities & Venues
VIDEO | SLIDES
4:00 – 4:25
Exploring Smart and Connected Communities –
How cities achieve their critical and operational goals

Cisco

Mike Doenges – Consulting System Engineer for IoT (Internet of Things) at Cisco
CANCELLED
4:30 – 5:00
Using Analytics to Unravel Complex Social Issues
SAS

Jennifer Robinson – SAS, Director Local Government Solutions
VIDEO | SLIDES

Smart Cities – A Fad or a Reality
April 18, 2017
9:00 – 9:45am
KPMG addresses some of the top questions facing Cities / Counties in dealing with the latest trend – Smart Cities.
Topics include:

  • What does the term “Smart City” mean?
  • How does a City approach this opportunity?
  • What types of Smart City innovations apply to City services?
  • Where have Smart City investments gone right and wrong?
  • How to develop a sound business case for Smart City investments?
  • What do Cities do about really disruptive Smart City solutions?
  • What lessons can be learned from other Cities?

Stephen Beatty

Head Cities Global Center of Excellence

Alan Mitchell

Executive Director Cities Global Center of Excellence


San Diego: A Global Smart City
April 18, 2017
10:00 – 10:45am

How San Diego earned its smart city designation, and how the thriving mega-region employs smart-city approaches through innovation, engagement, and experiential dynamism
With his expert focus on organizational design, building teams of people, using smart processes and technologies, Vincent Mudd discusses how public and private forces in San Diego aligned their smart-city aspirations with business realties and goals, to become a global success story. Mudd, who is passionate about San Diego, describes the city’s economic “mega-region” spanning eastward roughly 200 miles, and down into Baja California, Mexico. While the city is relatively small and young, it jhas become a globally influential economic hub through policies of strategic civic engagement and systems for identifying opportunities for growth. This work has attracted R&D operations and high-tech manufacturing as well as an world-class talent pool of professionals. According to National Geographic, which featured the city as its only U.S. city in the series World’s Smart Cities, “San Diego was chosen for its strong technology sector, local innovators, green practices, smart public planning and an unparalleled quality of life.” Lessons learned include what types of Smart City innovations have helped San Diego succeed, what investments in Smart City policies or systems have helped San Diego’s trajectory, and the business case for investment in Smart City solutions as seen in “the San Diego Story.”

Vincent E. Mudd

Past Chairman, San Diego Regional Economic Development Corporation (EDC)
Managing Partner, Carrier Johnson + CULTURE


Re-thinking the ‘Smart City’: How to be successful
April 18, 2017
11:00 – 11:45am

Cities are hubs of culture and productivity. Urban cores uniquely offer a vibrancy and lifestyle that attract swaths of people to convene in a relatively small, densely packed physical environment. City leaders are, in many cases, welcoming urban sprawl. However, in today’s age of austerity, public sector organizations struggle to keep up with the rising citizen expectations that are set by the private sector. In parallel, cities are required to maintain services & asset health (infrastructure, digital, etc.).

Lead with design, not technology. Meanwhile, the promise of technology knows no bounds – from fiber backbones and sensors that collect a plethora of information about the city, to back-end systems that provide insight & management tools to drive efficiencies and make better decisions. Fortunately, over the course of some months & years, the narrative has shifted away from technology as a North Star. The fact is that in order to deliver value and improve quality of life, one must thoroughly understand citizen and community needs, develop associated strategies & approaches, and only then design solutions. The question then is, ‘how best to understand the needs?’ Although this is a tough nut to crack, we have seen successful approaches rooted in both grassroots efforts and citizen engagement as enabled through digital tools. Ultimately, ethnographic and anthropological studies must underpin the development of programs & technology solutions.

Success factors. In the United States specifically, several cities have reaped the benefits of putting citizen and community needs first. The successful city leaders & program managers embed themselves in the community – they learn about citizen experiences, and begin to map out user stories & journeys. Chicago, Austin and Atlanta are counted among the brightest of these shining stars. They have started exploring the needs of the inhabitants and are effectively collaborating with a wide variety of technology innovators in the incubation space. With a diverse set of stakeholders, these cities are designing solutions that are financially, environmentally, politically, and socially sustainable. From underground mapping to integrated mobility solutions, citizen-centricity has been at the core of these ‘smart’ endeavors.

Ultimately, ‘smart cities’ are about tying together government transformation and physical transformation in the city to realize efficiencies and improve quality of life. As part of this interactive session, Sol Salinas will discuss how to move from human-centered design thinking to solution implementation – weaving together the required partnership, technology, governance, and funding mechanisms.

Sol Salinas

Managing Director, Accenture Digital – Mobility
Global Lead, Accenture Smart Cities


Harnessing the power of smart design to solve healthcare challenges
April 18, 2017
12:30 – 1:15pm

Delivering Healthcare will be the major challenge of cities in the future. The only way to break through the trade-offs of care ability, quality and cost is through innovation. We will present a model we’ve developed at Johns Hopkins University that enables effective design teams to solve Health Care problems.

Youseph Yazdi, PhD, MBA

Johns Hopkins Executive Director


Computer Aided Planning for Smart Towns and Small Islands
April 18, 2017
1:30 – 2:15pm

Many smart city projects in developed countries are attempting to make life more comfortable for people who are already living very comfortable lives. This presentation, based on lessons learned from a United Nations Project, will discuss the key challenges faced by “smart initiatives” in the underserved populations in the world and a possible solution approach. Specifically, the presentation will attempt to answer the following questions:

  • What are the key challenges faced by small towns, especially in rural areas, with serious skills and financial resource shortages
  • What type of unique situations arise in small islands and developing states (SIDS)
  • What type of people-processes and technologies tradeoffs are needed when appropriate technologies, especially ICTs (Information and Communication Technologies), are not readily available
  • How can the failure rates in ICT-based initiatives be reduced from the prevalent 60-85% failure rate in poor nations that cannot afford such losses and also cannot afford expensive consultants
  • Can a computer aided planning tool based on the latest thinking in patterns, AI and Big Data help this situation
  • What are the lessons learned so far and how can these lessons be generalized and used in other situations (e.g., poor communities in the most developed nations)

Dr. Amjad Umar

Chief Architect and Director of the United Nations Small Islands and Developing States (SIDS) Partnership, Professor and Director of the Information Systems Engineering and Management (ISEM) program


Geographic Information Systems role within the IoT (Internet of Things) and the Smart City space
April 18, 2017
2:30 – 3:15pm

In this session, Gannett Fleming along with cloud partner Microsoft will discuss the role of Geographic Information Systems within the IoT (Internet of Things) and the Smart City space. They will discuss real use cases and how current customers are using Microsoft cloud technologies and spatial data to solve complex business challenges. Gannett Fleming plans to show examples of projects solving business challenges through big data and predictive analytics as well as discuss how technology advancement will change the landscape of the Smart City and IoT.

Brian Smith

Gannett Fleming, Vice President Commercial Solutions

Deb Oberly

Microsoft, IoT Solution Specialist, Global Black Belt Team


Human-Centric Approach of Smart Communities
April 18, 2017
3:30 – 3:55pm

Majid Khan, Managing Director of Verizon Smart Communities & Venues, will speak on the holistic and human-centric approach of Smart Communities. The economic development, growth and community engagement around Smart Cities are all areas that can be helped by linking the community aspect with physical and technical solutions. Cities, counties, venues, campuses and corporate facilities can use technology to better engage with citizens.

Majid Khan

Verizon, Managing Director of Smart Communities and Venues


Exploring Smart and Connected Communities –
How cities achieve their critical and operational goals

April 18, 2017
4:00 – 4:25pm

In this session we will explore cities who have established goals and action plans for better communications, safety, city management and citizen engagement. We will delve into the impact and importance of aligning people, process and technology to reach these goals.

We will talk about both existing solutions and new ideas in order to spur the creative process of tying a city challenge with solutions that not only focus on a technical solutions but that also consider the impact on the people and processes.

The following examples will be included:

  • Miami – Citizen Engagement for better use of Public Transit
  • Kansas City – Revitalization for business
  • Rutland Vermont – Stimulate Population Growth with Technology offerings
  • Newark NJ. – Field of IoT Dreams – If we build it, they will come.

Come join this session for a fun and educational discussion, and explore a few Smart and Connected Communities.

Mike Doenges

Consulting System Engineer for IoT (Internet of Things) at Cisco


Using Analytics to Unravel Complex Social Issues
April 18, 2017
4:30 – 5:00pm

Local governments are grappling with social issues that affect the quality of life and safety of their citizens. Opiate abuse is rising. More people are homeless in America than ever before. People with mental illness are cycling through emergency rooms and jails. The abuse and neglect of children is increasing and more children are entering into foster care. Analytics can be used to help understand these social issues and prompt changes in policy and operations. In addition, analytics can be used to improve the administration of social services so that governments can direct more resources to helping people. The speaker will discuss a few on-going and completed projects, including (but not limited to):

  1. The intersection of Mental Illness, Homelessness, Incarceration and Hospitalization
  2. Child Well-being (identifying the children most at risk of abuse or neglect)
  3. Identifying fraud in social services

The speaker will discuss the uses of analytics that can be embarked upon in the future to further address our social issues.

Jennifer Robinson

SAS, Director Local Government Solutions