Assistant Director of Student Success


Job Title:            Assistant Director of Student Success

Department:     Student Services

Reports To:       Director of Student Services


Basic Function

Review and provide suggestions for institutional policy revision and development as related to student success. Work collaboratively with the Director of Student Services and other stakeholders to develop a plan to improve student success and retention and graduation rates; directly provide and supervise departmental efforts to assist students in resolving issues that prevent enrollment. Advise degree-seeking students regarding course options, degree requirements, school policies and other issues related to the educational process. Serve on the School’s First-Year Experience Committee and create a split advising model. Serve as a key member of Office of Student Services team, dedicated to support student progress towards degree.

This position will be directly involved in all aspects of student affairs services and programs implementation and assessment.  Additionally, the Assistant Director will work with colleagues, including the Director of Student Services, to strategically plan and grow new and innovative student services and offerings.


  • Strategic Development-Works with Director of Student Services to coordinate the development, evaluation and implementation of student success support goals, objectives, and strategic initiatives including advising, tutoring and disability services; assess consequences and outcomes of program initiatives; assess needs for student support programs and technology; identify and compile resource information.
  • Advising – Provide academic advising to degree-seeking students through one-one and group meetings, specifically advising students with higher-level advising needs (e.g. students facing suspension or dismissal, faculty issues, and student with significant personal concerns which are impacting their academic performance) as needed. Work with Registrar to coordinate degree-audits and assist students with course selection, course add/drops, course withdrawal, leaves of absence, reinstatements, transfer of credits, graduation requirements as well as course and/or instructor concerns. Holistically advise students on personal, health, financial, and academic issues related to student’s overall experience and satisfaction.
  • Split Advising Model-The Assistant Director works with the Director of Student Services and Registrar on efforts related to implementing a split advising model focused on student support and retention, where the Office of Student Services partner with faculty advisors, experiential learning advisors, and staff to implement, track, and assess the advising process. Work with faculty to develop program specific advising rubrics and to create communication plans around important deadlines.
  • Academic Support- Manages Academic Support Coordinator; supervises the recruitment, hiring, and training of all academic tutors and implementation of academic support programs
  • Policy Development-Recommends internal policies, procedures and controls; assist with setting goals and assessing outcomes. Assist in maintaining compliance with federal and state laws and policies, such as FERPA, Clery and others.
  • Conduct individual meetings with students regarding a variety of academic concerns, including academic coaching to support individual student learning and manage student needs, ADA accommodations and student advocacy
  • Assessment and Retention/Student Success – Assist in the development of a plan to improve student success and retention and graduation rates. Serve on First-Year Experience Committee. Direct intervention for at-risk students and on-going retention outreach, ensuring the best efforts are made to assist students in completing their education. Actively partner with the Office of Registration and Records in these efforts.  Direct coordinated efforts to retain first-time freshmen and maintain data on reasons why students do not persist.  Coordinate efforts with other members of the student support team to create transition plans for adult degree seekers, transfer students, International students, and other unique cohorts.
  • Accessibility of services-Create and enact strategies to promote and publicize services to all student and faculty populations; work efficiently and compassionately with students and faculty of diverse populations to facilitate student success; Manage Disability Services and work with the students applying for accommodations, mediate student complaints/concerns, evaluate accommodation requests, and implement requests
  • Committee/School Involvement-Serve as a Student Services representative on a number of work group and committees including First-Year Experience, Students of Concern, and others as assigned; Serve as Title IX investigator.
  • Community Presence-Assist with Departmental Programs such as Graduation, Orientation, and Campus Life Events. Evening and weekend commitments should be expected.
  • Uphold University mission through work performed


Position Qualifications and Requirements:

    1. Minimum 3 years’ experience in a college or university setting, preferably in a Student Affairs, Academic Support, Advising or a closely related office serving the higher education community is required.
    2. Ability to communicate and work effectively with students, faculty, staff, administrators, alumni, and the community.
    3. Ability to communicate and work with a wide diversity of students.
    4. Excellent management, interpersonal communication, networking, presentation, and problem-solving abilities, combined with a collaborative work style.
    5. Bachelor’s degree in business, education, or a related field required.  Master’s degree preferred. Relevant experience may be substituted for educational requirements.
    6. Working knowledge of student support technologies
    7. Knowledge of ADA guidelines with regards to disability services in higher education
    8. Ability to thrive in an entrepreneurial and rapidly changing environment.


 About Harrisburg University:

Harrisburg University offers an applied science and technology education for students who want a degree and a dedicated pathway to a career. Its focus is to educate career-minded individuals in the areas of science, technology, engineering and math (STEM careers), giving them the tools to succeed, while helping to shape their communities, locally and beyond. Our goal is to help stimulate economic growth in our region by establishing a STEM educated workforce — a necessary resource in today’s economy.


The Harrisburg University of Science and Technology is an independent educational institution offering innovative academic and research programs in science and technology that respond to local and global needs.  The institution fosters a diverse community of learners, provides access and support to students who want to pursue a career in science and technology, and supports business creation and economic development.

Harrisburg University: At a Glance:

  • Only science and technology-focused comprehensive university between Philadelphia and Pittsburgh
  • Private, non-sectarian, not-for-profit, urban, teaching university
  • Located in the city of Harrisburg in the county of Dauphin
  • Incorporated in Commonwealth of Pennsylvania: December 12, 2001
  • Chartered by Pennsylvania Department of Education: January 20, 2005
  • Inaugural class arrived August 29, 2005
  • Accredited by the Middle States Commission on Higher Education, June 22, 2009
  • 200 full- and part-time employees
  • Signature 16-story, $73 million, state-of-the-art Academic Center

Student Population:

  • The University’s total student enrollment for undergraduate and graduate degree seeking students is 4,400 as of May 1, 2017.
  • Undergraduate Student Body is 49% female, and 53% minority
  • 98% demonstrate financial need
  • Ranked in top 20 of US News & World Report’s ethnic diversity category for Best National Liberal Arts Colleges
  • HU places 92% of its graduates in family-sustaining careers in their fields of study within six months of graduation.
  • HU undergraduate student average debt upon graduation is $7,000 less than the national average student education debt.


  • Full-time faculty with Ph.D. or Terminal Degree: 100%
  • Bachelor of Science (B.S.) degrees awarded in Analytics, Biotechnology and Biosciences, Computer and Information Sciences, Interactive Media, Management & eBusiness, Geospatial Technologies, and Integrative Sciences
  • Master of Science Degrees awarded in Analytics, Information Systems Engineering & Management, Learning Technologies, Computer Information Sciences, Project Management & Healthcare Informatics.
  • PhD awarded in Data Analytics – first student cohort will begin in Fall 2017.
  • Trimester system

Institutional Leadership:

Governance of the University includes a 30-member, independent, self-perpetuating Board of Trustees led by the Executive Committee. The Board of Trustees delegates authority for day-to-day operations to senior management.

Notes of Distinction:

  • First private non-profit science and technology-focused institution chartered in the Commonwealth since Carnegie Mellon University
  • Educational framework is competency-based, applied, and experiential
  • Offers Central Pennsylvania’s only master’s degrees in IT Project Management, or Learning Technologies
  • The University is a Project Management Institute® registered education provider
  • Home to the Center for Advanced Entertainment and Learning Technologies, The Consumer Insights Research Lab, The Government Technology Institute, The Geospatial Technology Center, and The Food Science and Technology Center.
  • Co-PI on NSF-funded ADVANCE grant focused on the recruitment, retention, and development of women academics in science, technology, engineering, and mathematics (STEM) disciplines

Institutional Affiliations & Partnerships:

  • American Council on Education (ACE)
  • Association of Independent Colleges and Universities of Pennsylvania (AICUP)
  • Coalition of Urban and Metropolitan Universities (CUMU)
  • National Science Foundation (NSF)
  • Technology Council of Central Pennsylvania (TCCP)
  • Consortium agreements with Penn State and St. Francis University
  • Articulation agreements with Harrisburg Area Community College, Community College of Baltimore County & Lehigh Carbon Community College

About Harrisburg:

HU’s location in dynamic downtown Harrisburg connects people to a diverse and exciting community that is a wonderful place to call home. In 2010 Money Magazine rated Harrisburg as one of the nation’s top “Up and Coming Cities” and the area was ranked 12th in the “Best Places to Live” category in 2009 by Kiplinger’s Personal Finance.  In 2010, Forbes Magazine ranked Harrisburg as 5th among America’s most livable cities; and the area as #2 among America’s best places to raise a family. The Capital Region is home to over 600,000 residents, making it the 52nd largest statistical metropolitan area in the nation.

Harrisburg is also home to the Capitol of the Commonwealth of PA, and downtown Harrisburg is the center for commerce regionally with a thriving, bustling downtown community of which Harrisburg University takes its home in the center.  Strawberry Square, a downtown shopping center connected to our campus and new building, is the student center. The Whitaker Center for Science and the Arts provides auditorium space and numerous cultural events. Restaurant Row and City Island provide countless dining, shopping, sporting and socializing events. We have worked with a local developer to renovate to buildings downtown Harrisburg that now serve as dormitory space. The scenic nature areas along the nearby Susquehanna River offer a relaxing escape from classes and are the site for local concerts, art festivals, and shows. It is also possible to tour Harrisburg’s many historic museums, workout at the local fitness clubs, visit the theatres or take in a minor league baseball game.


Interested candidates should forward a cover letter, curriculum vitae and statements of teaching/research philosophy, to the attention of:

Erin Hill, Executive Recruiter

Harrisburg University

326 Market Street

Harrisburg, PA 17101